Shipping Policy

Overview

Thank you for choosing Australian Hardware Store. We are committed to providing you with quality products and services, including convenient shipping options. Below are the details of our shipping policy.

Shipping Fees

• Standard Shipping: $9.00 AUD
• Express Shipping: $11.00 AUD
• Free Shipping: All orders over $120.00 AUD qualify for free shipping

Free Shipping Eligibility

• Any single order with a total amount of $120.00 AUD or more (excluding tax) qualifies for free shipping
• Free shipping applies to all areas within Australia
• The free shipping option will be automatically applied at checkout for eligible orders

Shipping Times

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Please note that shipping times are estimates and may be affected by weather, holidays, or other unforeseen factors

Shipping Areas

• We currently provide shipping services throughout Australia
• Remote areas may require additional shipping time

Order Tracking

• After your order is dispatched, you will receive a confirmation email with a tracking number
• You can track your package through our website or via the link provided in the email

Shipping Delays

• In case of unexpected delays, we will notify you as soon as possible
• We cannot be held responsible for delays caused by weather, natural disasters, or other factors beyond our control

Damage or Loss

• If you receive items damaged during shipping, please contact us within 48 hours of receipt
• Please retain all original packaging materials and damaged goods for claim processing

Return Shipping Costs

• Return shipping costs for errors on our part (such as incorrect items or defective products) will be covered by us
• Return shipping costs for personal reasons will be the customer's responsibility