Below Are Frequently Asked Questions, You May Find The Answer For Yourself

Please contact us if you don't find your answers here.
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Do you deliver to PO Box?

Yes, we can deliver to PO Box via Australia Post.

Can you help with an urgent delivery?

Yes, for urgent order, please contact us via phone.

What is Keyed Alike?

You can request for same keys for purchase of two or more entrance or entrance combo sets so that you can lock/unlock with one key.

What is Keyed Different?

We will supply you with different keys for the entrance or entrance combo sets if you do not request for Keyed alike (same keys) and each lock has its own key.

Functions of door handles

Entrance combo set : Entrance handles + deadlock
Entrance set : Entrance handles is key to lock/unlock from outside and snib turn on inside.
Privacy set : Inside is a snib turn to lock/unlock and emergency release on outside
Passage set : It has a latch to hold the door closed but does not have a locking mechanism.
Dummy : Dummy lever is one-sided non-operational handle used for wardware or closet door.

Can I place an order over the phone if I am not comfortable using the internet shopping?

Yes, you can contact us via phone for order and payment.

Can I track the delivery of my order?

Yes, you can. We will update you the tracking number once available so that you will receive notification on delivery status from couriers or Australia Post.

What is WELS?

WELS refers to Water Efficiency Labelling and Standards. It is Australia’s urban water saving scheme, and its management is the responsibility of the Department of Agriculture and Water Resources, in partnership with relevant industry and state and territory governments.

What is WaterMark?

A WaterMark certification is required on relevant plumbing products before they can be installed by a licenced plumber in accordance with state and territory plumbing regulations. This certification confirms that the plumbing products:
- Meets relevant Australian Standards relating to product quality, including health and safety
- Is fits for its purpose
- Complies with the Plumbing Code of Australia
A plumbing product requires a valid WaterMark certification before it can be registered under the WELS scheme. The WaterMark process is managed and administered by the Australian Building Codes Board.